Business ICC and IT

Establishing Integration Competency Center, part 5

Part 5: Communication and Tools The first part of Establishing Integration Competency Center described an example set of roles that could be used in ICC. Parts from 2 to 4 described sample set of major processes. Those samples name the smallest set of processes ICC must run. And remember, every process you design, you’ll have…


Establishing Integration Competency Center, part 4

“All credit and debit card transfer of XXXX are down”. yelled headlines of local news. “Salaries of YYYY are not on employee accounts on time” screamed the next one. I felt slight sympathy to our competitors. Their counterparts of me won’t be sipping their morning coffee peacefully with family as I am. System integration sure make showy headlines – when it doesn’t work.


Establishing Integration Competency Center, part 3

Part 3: Release and deployment High pace and quantum of changes – that is a one of the biggest problems of ICCs to handle. As integration platform grows constantly by new integration solutions and changes to existing ones, it is mandatory to design release and deployment processes with special care. We need cyclic process for deployment – if we deploy every change…


Establishing Integration Competency Center, Part 2

Part 2: Development and change In part 1 we set the goals for ICC and chose right kind of persons to staff the mandatory roles. Next topics are covering ICC processes: ICC is a shared service so it obviously need some formal processes to run these shared services. Be extra careful on these topics: nothing…

Business ICC and IT

Establishing Integration Competency Center, part 1

Part 1: Goals and Right People My approach to ICC is ‘hands-on’. To get your hands on to daily, weekly and monthly governance tasks you will need to identify those tasks and get right people to take responsibility of those task. But before we know what kind of people we need, we must have a…

Avoiding Pitfalls of Integration Competency Centers

Integration Competency Centers (ICC) save time and money. To get some numbers around this statement, Gartner declared that ICC save about 30% of costs [1]. ICC as a concept has now survived over 10 years. While ICCs have not spread too wide and they are utilized only in a portion of companies, the concept is…